Shipping Information

Our Packaging

Our chocolatiers will hand select a beautiful assortment of our freshest milk, dark, and white chocolates, accompanied by our gourmet chocolate truffles for every signature gift box order, regardless of box size, unless a customized option is chosen or where there is allergy information noted in the comments area of your order. When placing your order, especially as a gift for others, please note that all of our gourmet chocolates are preservative free with no more than a three week shelf life

Our Shipping Policy

To ensure your chocolates arrive fresh and with no environmental damage, we package them using the industry's newest technology, with crush-proof trays inside of insulated shipping boxes containing frozen gel packs.

Please provide a United States street address, as we cannot ship to P.O. boxes. Be sure to include the appropriate suite or apartment numbers when necessary to ensure proper delivery, and that someone is home to receive the order as it must be signed for at delivery.

We want to make sure that we are able to accurately process your order. The details of your name, billing address, shipping address, and method of payment are critical. We cannot be responsible for errors in information that is provided to us. Costs resulting from such errors will be charged to you. 

We are committed to customer satisfaction. Every item we sell is carefully inspected before it is shipped for Quality Control. If there is any issue or discrepancy upon receipt of your order, customer must contact Norman Love Confections via email for replacement or refund with pictures of shipping cartons bottom that shows the dimensions, top of shipping carton capturing the ship label and damage. These requests MUST be received within 3 days of delivery of the order. After 3 days of receipt, Norman Love Confections considers the shipment to be delivered and accepted with no issues, and no refunds or reships will be offered. To report issues or send photos of damaged product, please email mary@normanloveconfections.com. Due to safety concerns for our customers, we cannot accept returned orders.

We will ship your order in an attempt to satisfy your requested delivery date, however we are not responsible for FedEx delays due to weather, mechanical failures, or other factors beyond their control. We recommend choosing a delivery date that is early enough to allow for delays. Norman Love Confections does not issue credit for FedEx delays.

Shipments to Hawaii and Alaska may experience a delay with FedEx due to location and service to those states, especially when shipping occurs on a Thursday.

Standard Shipping Selection:

Your order will ship within 3-5 business days after being processed unless a future date is requested. Once it has shipped, this will usually be a two day ship. Please select a delivery date based on this and allow for any extra time that might occur due to the upcoming holidays as well as any possible weather delays that might occur during the winter months. Please note that we do not ship for Saturday, Sunday or Monday arrivals so when choosing your arrival date keep this in mind. 

You will receive final confirmation via email with your FedEx tracking number once your order has been processed.  You are able to track your order online at FedEx.com after it has been scanned by FedEx on the day it is shipping or by clicking the tracking number provided in your email confirmation. 

Expedited Standard Shipping Selection:

Your order will ship within 2-3 business days after being processed unless a future date is requested. Once this has shipped it usually will be a one day ship with an afternoon guaranteed delivery. Please select a delivery date based on this and allow for any extra time that might occur due to the upcoming holidays as well as any possible weather delays that might occur during the winter months. Please note that we do not ship for Saturday, Sunday or Monday arrivals so when choosing your arrival date keep this in mind.

You will receive final confirmation via email with your FedEx tracking number once your order has been processed.  You are able to track your order online at FedEx.com after it has been scanned by FedEx on the day it is shipping or by clicking the tracking number provided in your email confirmation.

 

Expedited Priority Shipping Selection:

Your order will ship within 2-3 business days after being processed unless a future date is requested. Once this has shipped it usually will be a one day ship with guaranteed delivery by 10:30 am in most areas. Please select a delivery date based on this and allow for any extra time that might occur due to the upcoming holidays as well as any possible weather delays that might occur during the winter months. Please note that we do not ship for Saturday, Sunday or Monday arrivals so when choosing your arrival date keep this in mind.

You will receive final confirmation via email with your FedEx tracking number once your order has been processed.  You are able to track your order online at FedEx.com after it has been scanned by FedEx on the day it is shipping or by clicking the tracking number provided in your email confirmation.

 

 Ground Shipping Selection:

Your order will ship within 3-5 after being processed, unless a future date is requested. Once this has shipped it usually will be one day ship within most of Florida and two day ship to the pan handle of Florida and some southern states where applicable. Please select a delivery date based on this and allow for any extra time that might occur due to the upcoming holidays as well as any possible weather delays that might occur during the winter months. Please note that we do not ship for Saturday, Sunday or Monday arrivals so when choosing your arrival date keep this in mind.

You will receive final confirmation via email with your FedEx tracking number once your order has been processed.  You are able to track your order online at FedEx.com after it has been scanned by FedEx on the day it is shipping or by clicking the tracking number provided in your email confirmation

 

Please note all pricing is subject to change, depending on the time of year, as well as weight and location.


Redirected Package Charges:

When we are given incorrect or incomplete address information or if the shipper is asked to intercept a package in mid-delivery and redirect it to some other location, we incur additional charges from our shipping vendors and we have no choice but to pass those charges along to the customer. We regret that we cannot extend our delivery guarantees when your package is delayed for these reasons.