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Our Shipping Policy
To ensure your chocolates arrive fresh
and with no environmental damage, we package them using the industry's newest
technology, with crush-proof trays inside of insulated shipping boxes
containing frozen jell packs.
Please provide a
street address, as we cannot ship to P.O. boxes. Be sure to include the
appropriate suite or apartment numbers when necessary to ensure proper
delivery, and that someone is home to receive the order, as all orders require
a signature on delivery. In the event a signature release waiver is on file, we
will not be responsible if the package is lost or damaged by the elements after
delivery.
The following is
our fee schedule for shipping costs. Please note the dates and the weights for
the shipping costs.
|
From 1-3
Gift Boxes to One Address |
|
- or
- |
|
One 36
Piece Box or Gift Basket |
| Next Day: $26 |
2nd Day: $18 |
While we use the
most innovative cold packaging, in order to ensure that your chocolates arrive
at your door as fresh as possible, we do not offer 2nd day delivery during the
warm summer months.
(May - October)
Note:
Orders received after 2:00 pm EST Thursday will be shipped the following
Monday.
Because of the special insulated packaging we use to ensure our
chocolates are delivered fresh, an alternative shipping option is available for
orders of four or more 10, 15, 18 or 30 piece box orders, and two or more 36
piece box or basket orders. To place these orders, please call
239-561-7215.
The above Shipping & Packaging options are valid only
for The U.S. and are for one to three 10 or 15 piece boxes, two 18 or 30 piece
boxes, one 36 piece box, or one basket to same address.
We want to
make sure that we are able to accurately process your order. The details of
your name, billing address, shipping address, and method of payment are
critical. We cannot be responsible for errors in information that is provided
to us. Costs resulting from such errors will be charged to you.
Every
item we sell is carefully inspected before it is shipped. If merchandise is
defective or damaged upon receipt, please contact us immediately after your
package arrives. Shipping charges will not be refunded. Returned products must
be in absolutely new, unused, and uneaten condition for refund.
We are
not responsible for shipping delays while your product is in transit due to
weather, strike, mechanical failure, or circumstances beyond our control, and
are not able to offer refunds for those reasons.
Please note all
pricing is subject to change, depending on the time of year, as well as weight
and location. |
