Severe weather may result in shipping delays. We regret that we cannot offer refunds for weather-related delays.

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Shipping Information

Our Packaging

Our chocolatiers will hand select a beautiful assortment of our freshest milk chocolates, accompanied by dark, white and gourmet chocolate truffles for every signature gift box order, regardless of box size, unless otherwise requested in the "Special Instructions" on the order confirmation page during the check-out process. When placing your order, especially as a gift for others, please note that all of our gourmet chocolates are preservative free with no more than a three week shelf life.

Our Shipping Policy

To ensure your chocolates arrive fresh and with no environmental damage, we package them using the industry's newest technology, with crush-proof trays inside of insulated shipping boxes containing frozen gel packs.

Please provide a United States street address, as we cannot ship to P.O. boxes. Be sure to include the appropriate suite or apartment numbers when necessary to ensure proper delivery, and that someone is home to receive the order.

Note: All orders must be received by 2:00 p.m. EST, Monday through Thursday, to ensure overnight delivery the next day. We do not ship for Saturday, Sunday, or Monday arrivals.

We want to make sure that we are able to accurately process your order. The details of your name, billing address, shipping address, and method of payment are critical. We cannot be responsible for errors in information that is provided to us. Costs resulting from such errors will be charged to you.

We are committed to customer satisfaction. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives. Please photograph the exterior and interior of the shipping carton as well as its contents and email the photos to upon receipt. Due to concerns for the safety of our customers, we cannot accept returns.

We will ship your order in an attempt to satisfy your requested delivery date, however we are not responsible for FedEx delays due to weather, mechanical failures, or other factors beyond their control. We recommend choosing a delivery date that is early enough to allow for delays. Norman Love Confections does not issue credit for FedEx delays.

Please note all pricing is subject to change, depending on the time of year, as well as weight and location.

Artistry in Chocolate®