Our Packaging
Our chocolatiers
will hand select a beautiful assortment of our freshest milk chocolates,
accompanied by dark, white and gourmet chocolate truffles for every signature gift box order,
regardless of box size, unless otherwise requested in the "Special Instructions" on the order confirmation page during the check-out process. When placing
your order, especially as a gift for others, please note that all of our
gourmet chocolates are preservative free with no more than a three week shelf
life.
Our Shipping Policy
To ensure your
chocolates arrive fresh and with no environmental damage, we package them using
the industry's newest technology, with crush-proof trays inside of insulated
shipping boxes containing frozen gel packs.
Please provide a United States
street address, as we cannot ship to P.O. boxes. Be sure to include the
appropriate suite or apartment numbers when necessary to ensure proper
delivery, and that someone is home to receive the order.
Note: All
orders must be received by 2:00 p.m. EST, Monday through Thursday, to ensure
overnight delivery the next day. We do not ship for Saturday, Sunday, or Monday
arrivals.
Shipping seven or more 10pc (or larger) Gift Boxes to one address? Call us at 866-515-2121 for a customized shipping quote.
We want to make sure that we are able to accurately process
your order. The details of your name, billing address, shipping address, and
method of payment are critical. We cannot be responsible for errors in
information that is provided to us. Costs resulting from such errors will be
charged to you.
Every item we sell is carefully inspected before it is
shipped. If merchandise is defective or damaged upon receipt, please contact us
immediately after your package arrives. Shipping charges will not be refunded.
Returned products must be in absolutely new, unused, and uneaten condition for
refund.
We are not responsible for shipping delays while your
product is in transit due to weather, strike, mechanical failure, or
circumstances beyond our control, and are not able to offer refunds for those
reasons.
Please note all pricing is subject to change, depending on
the time of year, as well as weight and location.